Gebaji FAQ — All Your Questions Answered in One Place

No. Under gebaji's rules, each member may only operate a single account. If multiple accounts are found, all of them will be closed and balances may be forfeited. Stick to just one account.

KYC verification is mandatory before your first withdrawal. Upload a clear photo of your National ID (NID) or passport. Verification is typically completed within 24 hours. The sooner you complete KYC, the smoother your withdrawals will be.

On the login page Click the "Forgot password?" link. Enter your registered mobile number or email — a reset code will be sent to you. Use that code to set a new password. You can also log in directly using an OTP.

Entering the wrong password 5 times in a row will lock your account for 15 minutes, after which it unlocks automatically. For a faster fix, reach out to gebaji support via live chat.

Yes, certain details can be changed — but only through support. Updating your name, mobile number, or email may require supporting documentation. Attempting to change them yourself could cause account issues.

Yes. gebaji's Responsible Gaming A self-exclusion option is available on the page. You can close your account for anywhere from 6 months to permanently. You can also make this request through support.

After your first registration at gebaji, you'll receive a 100% match bonus on your first deposit — up to ৳5,000. The bonus is added automatically once you deposit; no separate request is needed. Learn more On the bonus page View.

Yes. Bonuses cannot be withdrawn directly — you must first wager a specified amount. Each bonus comes with its own terms and conditions. On the bonus page Terms for each offer are clearly stated — read them before claiming.

Free bets can generally be used on Sports Betting. In some cases, they may also be applicable to casino games. Which bonuses can be used where is always specified in the individual bonus terms.

Promo codes are available through gebaji's official channels. At the time of registration Enter the code in the promo code field. Promo codes cannot be added after registration — so make sure you enter it from the start.

Bonus validity varies — generally between 7 and 30 days. Any unused bonus expires at the end of its validity period. Try to meet the wagering requirements as soon as you receive a bonus.

Every bet you place on gebaji earns loyalty points. Once you've accumulated enough, you can convert them to cash or redeem them for special rewards. For more details On the rewards page View.

gebaji supports deposits via bKash, Nagad, Rocket, and bank transfer. Mobile banking is the fastest option — your balance is typically updated within 5 minutes. The minimum deposit amount is ৳300 BDT.

Withdrawals are typically processed within 15 minutes to 24 hours. Without KYC verification, processing may take longer. Large withdrawal amounts may be subject to additional verification.

The minimum withdrawal is ৳500. The maximum daily limit varies by payment method and account level. Completing KYC unlocks higher limits.

gebaji does not charge any deposit fees. However, your mobile banking provider or bank may apply their own charges. gebaji also does not charge any fees on withdrawals.

Wait 10 minutes first. If the issue persists, take a screenshot of the payment and send it to gebaji support. Providing the transaction ID and amount will help resolve it faster.

Pending means your request is being processed. It usually completes within 15–60 minutes. If it takes more than 24 hours, please contact support.

Contact gebaji support right away and share the transaction details. gebaji will do its best to help — however, recovering a mistaken payment depends on the circumstances. Always double-check the number before sending.

gebaji currently prioritises mobile banking and bank transfers in Bangladesh. Crypto payment options may be added in the future. Contact gebaji support for the latest updates.

gebaji offers betting on 20+ sports including cricket, football, tennis, basketball, and badminton. You can also place bets instantly on live matches. Popular Games View all on the page.

Yes. Live betting works fully on both the gebaji app and website. Odds update in real time during matches, and bets can be placed instantly. The app experience is even smoother — Download।

Once a bet is confirmed, it generally cannot be cancelled. However, in certain situations — such as a match being cancelled — your stake is automatically refunded. If the Cash Out option is available, you can partially or fully withdraw your bet.

Yes, gebaji offers Live Casino, slots, poker, and a variety of table games. All games are powered by trusted software providers. New Games See the latest games on the page.

Yes. gebaji offers some of the most competitive odds in the Bangladesh market — especially for cricket. Odds are available in Decimal, Fractional, and American formats. Betting Tips The page has a guide to understanding odds.

Yes, Parlay or Accumulator betting is available at gebaji. Adding multiple match outcomes to a single bet multiplies the odds — meaning bigger winnings if you win, but higher risk as well.

If a match is fully cancelled, your stake is typically refunded in full. For matches cancelled mid-play, gebaji handles it according to its rules. For more details Terms & ConditionsView on.

Yes. gebaji uses 256-bit SSL encryption. Your personal and financial information is fully protected. No data is shared with third parties — learn more Privacy PolicyRead on.

Change your password immediately and log out of all devices. Then notify gebaji support. The gebaji security team will investigate and take the necessary action.

Yes. OTP login is a form of two-factor authentication on gebaji. Enabling it in your profile settings will require mobile verification every time you log in — keeping your account significantly more secure.

gebaji will never ask for your password or card number via SMS or email. Do not respond to suspicious messages. Report them to support@gebaji.bet and notify support.

Yes. gebaji lets you set deposit limits, loss limits, and session time limits. These can be found Responsible Gaming The page covers this in detail.

No. gebaji does not sell or share your information without authorisation. Data may only be shared with regulatory authorities when legally required. Privacy Policy Read more.

On the download page Go ahead and download the app for Android or iOS. The gebaji app must be downloaded directly from the website — it may not be available on the Play Store or App Store.

Close the app and reopen it. Clear the cache. Make sure you're running the latest version. If the problem persists, open gebaji.bet in your browser or contact support.

Yes. Simply open gebaji.bet in any browser to enjoy the full experience. On the platform page Full details on both the desktop and mobile experience are covered here.

After installation, the app will ask for notification permission — tap "Allow". In the app settings, you can separately enable notifications for bonuses, match starts, and account updates.

When a new version is available, you'll see an update notice when you open the app. Update directly from there, or On the download page Go there to download the latest version.

The easiest way to reach gebaji support is via live chat on the app or website — you'll typically get a response within 2–5 minutes. You can also email support@gebaji.bet.

Absolutely. The gebaji support team provides full assistance in Bangla — both written and spoken. This was specifically set up for Bangladeshi users.

gebaji support is active 24 hours a day, 7 days a week, 365 days a year — including nights and public holidays.

Write to support chat or send a detailed message to support@gebaji.bet, and attach any screenshots you have. gebaji takes every complaint seriously and typically resolves them within 24 hours.

Email responses typically arrive within 2–6 hours. For urgent issues, live chat is the fastest option.

Absolutely. The gebaji support team handles this with sensitivity and without any judgment. Responsible Gaming On the page, you'll find all tools including self-exclusion and limit settings.